서비스 약관

HARU HUGA Terms of Service

Article 1 (Purpose)

The purpose of these Terms of Service is to prescribe the rights, obligations, and responsibilities of Tiger Quantum Co., Ltd. (an e-commerce operator, hereinafter referred to as the "Company") and users in using the internet-related services (hereinafter referred to as the "Service") provided by the HARU HUGA Official Online Mall (hereinafter referred to as the "Mall") operated by the Company.

These Terms shall apply mutatis mutandis to e-commerce transactions utilizing information and communication facilities, such as PCs, mobile phones, tablets, and wireless communication devices, unless contrary to the nature of such transactions.

Article 2 (Definitions)

The definitions of terms used in these Terms shall be as follows:

"Mall" means a virtual business place established by the Company to trade goods or services (hereinafter referred to as "Goods, etc.") using information and communication facilities such as computers and mobile devices to provide Goods, etc., to users, and it is also used to refer to the business entity operating the Mall.
"User" means both members and non-members who access the Mall and receive the Services provided by the Company in accordance with these Terms.
"Member" means a person who has registered as a member of the Mall and can continuously use the Services provided by the Mall.
"Non-Member" means a person who uses the Services provided by the Mall without registering as a member.
"Goods, etc." means cosmetics, skincare products, beauty-related goods, free gifts, content, and other tangible or intangible products and services sold or provided by the Company through the Mall.
"Post" means any text, photos, videos, product reviews, inquiries, comments, other files, or links posted or registered by a User while using the Service.
"Product Review" means a post registered by a User containing evaluations, opinions, images, or videos regarding Goods, etc., based on their purchase or usage experience.
"Coupon" means a benefit provided to members or users to receive a certain amount or percentage discount when purchasing products under the conditions set by the Company.
"Reward Points" or "Points" mean electronic means of payment or benefits granted to members by the Company in accordance with separate policies, which members can use to purchase products in the Mall. However, if the Company does not operate a reward point or point system, the relevant clause shall not apply.
"Separate Policy" means detailed operational policies separately notified within the Mall by the Company, such as shipping policies, exchange/return policies, coupon policies, event notices, and privacy policies.

Article 3 (Specification, Explanation, and Amendment of Terms)

The Company shall post the contents of these Terms, trade name, representative's name, business address, customer center address, telephone number, email address, business registration number, mail-order business report number, and chief privacy officer on the initial service screen or connected screen of the Mall so that users can easily view them.
The Company may provide a separate connected screen, pop-up screen, or guidance during the ordering stage so that users can understand important details such as subscription withdrawal, delivery responsibility, and refund conditions before agreeing to the Terms.
The Company may amend these Terms within the scope not violating relevant laws and regulations, such as the "Act on the Consumer Protection in Electronic Commerce," "Act on the Regulation of Terms and Conditions," "Framework Act on Electronic Documents and Transactions," "Electronic Financial Transactions Act," "Electronic Signature Act," "Personal Information Protection Act," and "Framework Act on Consumers."
When the Company amends the Terms, it shall announce the effective date, details of the amendment, and the reasons for the amendment on the initial screen or a connected screen of the Mall along with the current Terms from 7 days prior to the effective date to the day before the effective date. However, if the amendments are unfavorable to users, a grace period of at least 30 days shall be provided for the announcement.
If the Company amends the Terms, the amended Terms shall apply only to contracts concluded after the effective date. For contracts already concluded before the effective date, the pre-amendment Terms shall apply. However, if a user wishes to apply the amended Terms and the Company consents, the amended Terms may apply.
Matters not specified in these Terms and the interpretation of these Terms shall be governed by relevant laws and regulations, the Consumer Protection Guidelines in Electronic Commerce prescribed by the Fair Trade Commission, and general commercial practices.

Article 4 (Provision and Modification of Services)

The Company shall perform the following duties:
- Provision of information on Goods, etc., and conclusion of purchase contracts
- Delivery of Goods, etc., for which a purchase contract has been concluded
- Management of services necessary for Mall operations, such as membership registration, order tracking, customer consultation, product reviews, and events
- Other duties designated by the Company
In the event of out-of-stock, production discontinuation, raw material supply issues, technical specification changes, package updates, or changes in relevant laws, the Company may modify the contents of the Goods, etc., to be provided under future contracts. In this case, the modified contents of the Goods, etc., and the date of provision shall be immediately announced where the current Goods, etc., are displayed.
If the Company modifies the contents of a service or Goods, etc., already contracted with a user, it shall notify the user of the reason via available addresses, email, mobile phone SMS, Kakao AlimTalk, or notifications within the Mall.
In the case of the preceding paragraph, the Company shall compensate the user for any damages incurred thereby. However, this shall not apply if the Company proves that it has no intent or negligence.

Article 5 (Suspension of Services)

The Company may temporarily suspend the provision of Services in the event of maintenance, replacement, breakdown, communication interruption, system failure, hosting service failure, payment gateway failure, natural disasters, or other force majeure events affecting information and communication facilities such as computers.
The Company shall compensate the user or a third party for damages incurred due to the temporary suspension of the provision of Services for the reasons specified in Paragraph 1. However, this shall not apply if the Company proves that it has no intent or negligence.
If the Service can no longer be provided due to business transition, abandonment of business, integration between companies, or termination of brand operations, the Company shall notify the user in the manner prescribed in Article 8 and compensate the user according to relevant laws and the criteria previously notified by the Company.

Article 6 (Membership Registration)

A User applies for membership registration by entering member information according to the registration form set by the Company and expressing their consent to these Terms and the collection and use of personal information.
The Company shall register any User who applies for membership as described in Paragraph 1 as a member, unless they fall under any of the following items:
- Where the applicant has previously lost their membership eligibility pursuant to Article 7, Paragraph 2 of these Terms. However, an exception shall be made for those for whom 3 years have passed since the loss of membership eligibility and who have obtained the Company's approval for re-registration.
- Where there is any false information, omission, or typographical error in the registration details.
- Where the application is submitted using another person's name, email address, or mobile phone number.
- Where a child under the age of 14 applies without the consent of a legal representative.
- Where registering the applicant as a member is deemed to significantly hinder the Company's technical or operational capabilities.
The membership contract shall be established when the Company's approval reaches the member.
If there are any changes to the registered information provided at the time of registration, the member must notify the Company of such changes within a reasonable period by modifying their member profile. The Company shall not be held liable for any disadvantages arising from the member's failure to notify the Company of such changes, unless there is intent or negligence on the part of the Company.

Article 7 (Membership Withdrawal and Loss of Eligibility, etc.)

A Member may request withdrawal from membership at any time through the Mall, and the Company shall process the withdrawal in accordance with relevant laws and the Privacy Policy.
If a member falls under any of the following reasons, the Company may restrict, suspend, or terminate their membership eligibility:
- Registering false information when applying for membership or changing member information.
- Failing to pay the price of Goods, etc., purchased through the Mall or other debts incurred by the member in connection with the use of the Mall by the due date.
- Threatening the order of electronic commerce by disrupting others' use of the Mall or misappropriating their information.
- Using the Mall to engage in acts prohibited by laws, regulations, or these Terms, or acts contrary to public order and good customs.
- Infringing upon the copyright, trademark, portrait rights, honor, credit, or other rights of the Company or a third party.
- Disrupting the normal business operations of the Company by repeatedly canceling orders, returning products, or requesting refunds without justifiable cause.
- Using abusive language, threats, obscene remarks, or engaging in business obstruction against the customer center, employees, logistics, or delivery personnel.
- Acquiring or using coupons, reward points, or event benefits through abnormal or fraudulent methods.
If the same action is repeated two or more times or the cause is not corrected within 30 days after the Company restricts or suspends membership eligibility, the Company may terminate the membership eligibility.
When the Company terminates membership eligibility, the membership registration shall be canceled. In this case, the Company shall notify the member and provide an opportunity to explain within a specified period of at least 30 days prior to the cancellation of registration. However, if providing an explanation opportunity is difficult due to the member's unknown whereabouts, loss of contact, or the urgent need to prevent damage, separate reasonable measures may be taken.

Article 8 (Notification to Members)

When the Company gives notice to a member, it may do so via the email address, mobile phone number, inner-Mall notification, Kakao AlimTalk, or SMS provided by the member to the Company.
In the case of a notice to an unspecified multitude of members, the Company may substitute individual notices by posting the notice on the Mall's announcement board or initial screen for at least one week. However, individual notices shall be given for matters that have a material impact on the member's own transaction.

Article 9 (Application for Purchase and Consent to Provision of Personal Information, etc.)

Users shall apply for purchases on the Mall through the following or similar methods, and the Company shall provide the following information in an easy-to-understand manner during the purchase application process:
- Searching for and selecting Goods, etc.
- Confirming the product name, price, volume, key ingredients, instructions for use, expiration date (or period of use after opening), shipping fee, and exchange/return conditions of the Goods, etc.
- Entering information required for delivery and order processing, such as the recipient's name, address, telephone number, and email address.
- Confirming the contents of the Terms, matters related to restrictions on subscription withdrawal, and cost burdens such as shipping and return fees.
- Indicating consent to these Terms and confirming or refusing the matters in Item 4.
- Applying for the purchase of Goods, etc., and consenting to confirmation thereof or confirmation by the Company.
- Selecting a payment method.
If the Company needs to provide the buyer's personal information to a third party, the Company must inform the buyer of the recipient, the purpose of use, the items provided, and the retention and use period, and obtain consent. The same shall apply if any agreed matters change.
If the Company entrusts a third party with the processing of the buyer's personal information, the Company shall inform the buyer of the trustee and the details of the entrusted work. However, if it is necessary for the performance of the contract regarding service provision and is related to the enhancement of buyer convenience, it may be disclosed through the Privacy Policy.

Article 10 (Formation of Contract)

The Company may choose not to accept a purchase application made pursuant to Article 9 if it falls under any of the following items:
- If there is any false information, omission, or typographical error in the application details.
- If a minor concludes a purchase contract without the consent of a legal representative.
- If the user making the purchase application is confirmed to be a member whose membership eligibility has been restricted, suspended, or terminated under Article 7.
- If it is difficult to accept the purchase application due to stock shortages, discontinuation of sales, price display errors, or system errors.
- If the transaction is reasonably suspected to be an abnormal transaction or for resale purposes, such as bulk purchases, repetitive purchases, or the use of automated programs.
- If accepting the purchase application is deemed to significantly hinder the Company's technical or operational capabilities.
The purchase contract shall be deemed established when the Company's acceptance reaches the user in the form of an acknowledgment notice under Article 12, Paragraph 1.
The Company's expression of acceptance shall include information regarding confirmation of the user's purchase application, availability of sale, and correction or cancellation of the purchase application.
If any of the reasons listed in Paragraph 1 are confirmed after the formation of the contract, the Company may notify the user and cancel the contract. In this case, the Company shall refund the payment already made by the user or take necessary measures for the refund in accordance with relevant laws.

Article 11 (Methods of Payment)

Payment for Goods, etc., purchased from the Mall may be made through any of the methods provided by the Company listed below. However, the Company shall not collect any additional fees of any kind on top of the price of the Goods, etc., regarding the user's payment method.

Card payment via credit cards, check cards, prepaid cards, etc.
Account-based payments via real-time account transfer, virtual accounts, bank transfers, etc.
Easy payment services (Simple Pay)
Mobile phone payment
Payment by coupons, reward points, points, or gift cards issued or approved by the Company
Other electronic payment methods provided or approved by the Company

Article 12 (Notification of Receipt, Modification, and Cancellation of Purchase Application)

The Company shall send an acknowledgment notice to the user when a purchase application is made.
A user who receives the acknowledgment notice may immediately request a modification or cancellation of the purchase application if there is any discrepancy in their intent.
If a user requests a modification or cancellation of a purchase application prior to shipment, the Company shall process the request without delay. However, if the payment has already been made, the provisions regarding subscription withdrawal under Articles 15 and 16 shall apply.
If a separate deadline for modification or cancellation is notified on individual product pages, such as for custom-made products, limited quantity events, or pre-order items, the notified details shall take precedence. However, this shall not limit the rights guaranteed to consumers under relevant laws.

Article 13 (Supply and Delivery of Goods, etc.)

Unless there is a separate agreement with the user regarding the timing of the supply of Goods, etc., the Company shall take necessary measures, such as order confirmation, packaging, and dispatch, within 7 days from the date the user made the subscription. However, if the Company has already received all or part of the payment for the Goods, etc., necessary measures shall be taken within 3 business days from the date of receiving the payment.
The Company shall provide appropriate measures, such as order tracking, delivery tracking, email, SMS, or Kakao AlimTalk, so that users can check the supply procedures and progress of Goods, etc.
The Company shall specify the delivery method, party responsible for shipping costs, delivery period, additional shipping fees for Jeju/remote islands, and international shipping availability on the product page, order page, or shipping policy page within the Mall.
If the Company exceeds the agreed delivery period, it shall compensate the user for any damages incurred thereby. However, this shall not apply if the Company proves that it has no intent or negligence.
Delivery may be delayed due to reasons beyond the Company's reasonable control, such as natural disasters, courier circumstances, logistics center situations, order surges, out-of-stock situations, customs clearance delays, address errors, or the absence of the recipient. In such cases, the Company will endeavor to inform the user of the reason for the delay and the expected schedule.
If international shipping is operated, matters regarding customs duties, value-added taxes, customs clearance fees, import restrictions, and local delivery delays of the destination country shall be separately notified on the product page or shipping policy. The party responsible for taxes and customs-related costs imposed in the importing country shall follow the criteria displayed on the individual notice or payment stage.

Article 14 (Refund)

If the Goods, etc., applied for purchase by a user cannot be delivered or provided due to reasons such as out-of-stock, discontinuation of sales, inability to deliver, or errors in price or inventory display, the Company shall notify the user of the reason without delay. If the Company has received payment for the Goods, etc., in advance, it shall refund the payment or take necessary measures for the refund within 5 business days from the date of receiving the payment.

Article 15 (Withdrawal of Subscription, etc.)

A user who has entered into a contract for the purchase of Goods, etc., with the Company may withdraw the subscription within 7 days from the date they receive the written document concerning the contract details under the "Act on the Consumer Protection in Electronic Commerce." However, if the delivery of Goods, etc., is made later than the receipt of the document, the subscription may be withdrawn within 7 days from the date the Goods, etc., were delivered or the supply of Goods, etc., commenced.
A user cannot return or exchange the Goods, etc., if they have been delivered, in any of the following cases:
- Where the Goods, etc., are lost or damaged due to reasons attributable to the user. (However, the subscription may be withdrawn if the packaging, etc., was damaged merely to check the contents of the Goods, etc.)
- Where the value of the Goods, etc., has significantly decreased due to the user's use or partial consumption.
- Where the value of Goods, etc., has significantly decreased to the extent that resale is difficult due to the opening or damage of seals, protection wraps, or packaging of goods related to hygiene or safety, such as cosmetics and skincare products. (Provided that the Company has clearly notified the consumer in advance where they can easily see that withdrawal of subscription is restricted.)
- Where the value of the Goods, etc., has significantly decreased over time to the extent that resale is difficult.
- Where the packaging of reproducible Goods, etc., is damaged.
- In the case of Goods, etc., individually produced or configured according to the user's request, where accepting a subscription withdrawal would cause irrecoverable and material damage to the Company, and the Company has separately notified and obtained consent for the transaction in advance.
In the case of Items 2 through 6 of Paragraph 2, if the Company did not take necessary measures, such as clearly stating the fact that subscription withdrawal is restricted where consumers can easily see it or providing trial products, the user's subscription withdrawal shall not be restricted.
Notwithstanding Paragraphs 1 and 2, if the contents of the Goods, etc., are different from the displayed or advertised details or are performed differently from the contract, the user may withdraw the subscription within 3 months from the date they received the Goods, etc., or within 30 days from the date they knew or could have known the fact.
In the case of a subscription withdrawal or exchange due to a change of mind, the costs required for returning the Goods, etc., shall be borne by the user. However, if the subscription is withdrawn because the contents of the Goods, etc., are different from the displayed or advertised details or performed differently from the contract, the return costs shall be borne by the Company.
When returning products included in events, promotions, set items, or products with free gifts, the user must return all together the provided components, free gifts, and packaging. If components or free gifts are lost, damaged, or used, the Company may deduct the amount equivalent to their value from the refund or claim it separately within the scope permitted by relevant laws.

Article 16 (Effects of Withdrawal of Subscription)

The Company shall refund the payment received for the Goods, etc., within 3 business days from the date it receives the returned Goods, etc., from the user. If the Company delays the refund, it shall pay interest for the delay as prescribed by relevant laws.
In refunding the aforementioned payment, if the user paid for the Goods, etc., via payment methods such as credit cards, easy payments, or electronic money, the Company shall request the operator who provided the payment method to suspend or cancel the billing for the Goods, etc., without delay.
In the case of subscription withdrawal, the costs required for returning the supplied Goods, etc., shall be borne by the user. The Company shall not claim a penalty or damages from the user on the grounds of subscription withdrawal. However, if the subscription is withdrawn because the contents of the Goods, etc., are different from the displayed or advertised details or performed differently from the contract, the return costs shall be borne by the Company.
If the user paid the shipping fee when receiving the Goods, etc., the Company shall clearly display who bears the shipping cost upon subscription withdrawal so that the user can easily understand.
In principle, refunds shall be processed through the original payment method. However, if a refund through the original payment method is impossible or if separately agreed upon between the user and the Company, the refund may be made through another method.
If the conditions for free shipping, coupons, reward points, or free gifts applied to the initial order are no longer met due to a partial return, the Company may adjust the shipping fee, coupon discount amount, reward points, or free gift equivalent value from the refund amount based on previously notified criteria.

Article 17 (Coupons, Reward Points, and Promotional Benefits)

The Company may provide members or users with benefits such as coupons, reward points, points, gift cards, or free gifts that allow them to receive a certain amount or percentage discount when purchasing products.
Coupons, reward points, points, etc., can only be used under the conditions and within the validity period set by the Company and cannot be exchanged for cash, unless otherwise provided by relevant laws.
Coupons, reward points, points, etc., can only be used for the member's own purchases and may not be sold, transferred, provided as collateral, or leased to others without the prior consent of the Company.
The use of coupons, reward points, points, etc., may be restricted for certain products, certain promotions, shipping fees, set items, discounted products, or international shipping products. Specific usage conditions shall be notified on the coupon issuance screen, event page, or order stage.
In the event of a cancellation of purchase, return, or refund, any coupons, reward points, points, free gifts, etc., granted due to the relevant purchase may be recovered or canceled.
If the Company confirms that a user has acquired or used coupons, reward points, points, etc., through fraudulent methods, it may recover the relevant benefits and restrict membership eligibility.
If the Company changes or terminates the coupon, reward point, or point system, it shall provide prior guidance through announcements within the Mall or individual notices.

Article 18 (Privacy Protection)

When collecting personal information from users, the Company shall collect the minimum amount of personal information necessary to provide the Services.
When collecting and using a user's personal information, the Company shall inform the user of the purpose and obtain their consent.
The Company cannot use the collected personal information for purposes other than the stated purpose, and if a new purpose of use occurs or if it is provided to a third party, the Company shall inform the user of the purpose and obtain consent at the use/provision stage. However, exceptions shall be made if otherwise provided by relevant laws and regulations.
Regarding the processing of users' personal information, the Company shall prepare a separate Privacy Policy and disclose it through the initial screen or a connected screen of the Mall.
The Company may entrust personal information processing tasks to external companies within the scope necessary to provide services such as order processing, payment, delivery, customer consultation, system operations, and marketing mailings, and the details of the trustees and entrusted tasks shall be notified in the Privacy Policy.
Users may request access, correction, deletion, suspension of processing, or withdrawal of consent regarding their personal information held by the Company at any time, and the Company shall take necessary measures without delay in accordance with relevant laws.
To protect personal information, the Company shall limit the number of persons processing personal information to a minimum and take reasonable security measures to prevent loss, theft, leakage, forgery, alteration, or damage of personal information.
When the purpose of collection or the purpose for which personal information was provided is achieved, the Company shall destroy the personal information without delay in accordance with relevant laws. However, information that must be preserved under relevant laws may be stored for the relevant period.
The Company shall not pre-check the consent boxes regarding the collection, use, or provision of personal information. In addition, the Company shall not restrict or refuse the provision of services, such as membership registration, on the grounds of a user's refusal to consent to the collection, use, or provision of personal information that is not a mandatory collection item. However, if consent to optional items is refused, the provision of relevant optional services may be restricted.

Article 19 (Obligations of the Company)

The Company shall not engage in acts prohibited by laws and regulations or these Terms, or acts contrary to public order and good customs, and shall make every effort to provide Goods and Services continuously and stably in accordance with these Terms.
The Company shall endeavor to maintain a security system to protect users' personal information and payment information so that users can safely use the Services.
If a user suffers damage due to the Company's unfair display or advertising activities regarding products or services, the Company shall be liable to compensate for such damage in accordance with relevant laws.
The Company shall not send commercial advertising emails, SMS, or Kakao AlimTalk that the user does not want. However, this shall not apply if the user has consented in advance or if permitted under relevant laws.
The Company shall prioritize processing justifiable opinions or complaints raised by users. However, if prompt processing is difficult, the Company shall inform the user of the reason and the processing schedule.

Article 20 (Obligations for Member ID and Password)

The member shall be responsible for managing their ID and password. However, this shall not apply if there is a violation of personal information protection obligations or a system-related attributable cause on the part of the Company.
Members must not allow third parties to use their ID and password.
If a member recognizes that their ID or password has been stolen or is being used by a third party, they must immediately notify the Company and follow the Company's guidance, if any.
The Company shall not be held liable for any disadvantages arising from the member's failure to notify the Company or follow the Company's guidance as described in Paragraph 3, unless there is intent or negligence on the part of the Company.

Article 21 (Obligations of the User)

Users shall not engage in any of the following acts:

Registering false information when applying or changing details.
Misappropriating another person's information.
Arbitrarily changing information posted on the Mall.
Transmitting or posting information other than that set by the Company, computer programs, malicious codes, etc.
Infringing upon intellectual property rights, such as copyrights, trademarks, design rights, patent rights, and portrait rights, of the Company or a third party.
Damaging the reputation or disrupting the business operations of the Company or a third party.
Disclosing or posting information contrary to public order and good customs, such as obscenity, violence, hatred, discrimination, false facts, or personal information, on the Mall.
Disrupting the normal operation of the Mall or purchasing products through abnormal methods via automated programs, macros, crawling, etc.
Bulk purchases for resale purposes, fraudulent payments, abnormal orders, or fraudulent acquisition or use of event benefits.
Engaging in abusive language, threats, sexual harassment, or business obstruction against the customer center, employees, delivery, or logistics personnel.
Other acts in violation of relevant laws, regulations, or these Terms.

Article 22 (Relationship between Linked and Pier-linked Sites)

If the Mall and another website are connected via hyperlinks, etc., the former shall be referred to as the "Linked Site" and the latter as the "Peer-linked Site."
The Company does not bear any warranty liability for transactions conducted between users and the Peer-linked Site regarding goods, services, content, or information independently provided by the Peer-linked Site. However, this shall not apply if the Company is indicated as a party to the transaction or explicitly states that it bears warranty liability for the relevant transaction.

Article 23 (Ownership of Copyright and Restrictions on Use)

Copyrights and other intellectual property rights for works created by the Company shall belong to the Company.
Users shall not use information obtained through the use of the Mall, for which intellectual property rights belong to the Company, for commercial purposes by copying, transmitting, publishing, distributing, broadcasting, displaying, creating derivative works, or by any other method, nor allow a third party to use it, without the prior consent of the Company.
The copyright of posts registered by a user on the Mall shall, in principle, belong to the relevant user.
When a user registers a post such as product reviews, photos, or videos on the Mall, the Company may use the post for purposes of display within the Mall, product information provision, search result exposure, review operations, customer consultation, and service improvement.
If the Company intends to use a user's post for external advertising, SNS, product detail pages, promotional materials, etc., or process it for secondary use, it may obtain separate consent in accordance with relevant laws and Company policies.
Users must ensure that the posts they register do not infringe upon the copyrights, portrait rights, personal information, reputation, or other rights of third parties, and the user who registered the post shall be held responsible for any such infringement.

Article 24 (Management of Posts)

If the Company determines that a post registered by a user falls under any of the following items, it may delete, make private, move, or refuse to register the post, or restrict service use, without prior notice:
- Infringing upon the rights, reputation, credit, personal information, portrait rights, or intellectual property rights of others.
- Violating public order or public morals.
- Containing content related to criminal acts.
- Infringing upon copyrights or other rights of the Company or a third party.
- Containing obscenity, violence, hatred, discrimination, or pornographic content.
- Posting advertisements, promotions, commercial publicity, or links to other sites without the prior approval of the Company.
- Containing content unrelated to the product or service.
- Disrupting the Company's business operations by posting false facts as if they were true.
- Containing expressions not permitted under relevant laws regarding product efficacy and effects.
- Otherwise deemed in violation of these Terms or relevant laws.
Any person whose legal interests are infringed upon by a post may request the Company to stop posting or delete the post in accordance with the procedures prescribed by relevant laws, and the Company may take measures in accordance with relevant laws and Company policies.
After withdrawal from membership, the modification or deletion of posts written prior to withdrawal may be restricted. Members must complete any necessary actions regarding their posts before withdrawing.

Article 25 (Exemption of Liability)

The Company shall be exempted from responsibility for providing Services if it cannot provide Services due to natural disasters, war, terrorism, infectious diseases, government orders, communication disruptions, hosting failures, payment gateway failures, courier company failures, or other force majeure events corresponding thereto.
The Company shall not be held liable for disruptions in service use or damages caused by reasons attributable to the user.
The Company does not bear responsibility for users failing to obtain expected profits, effects, or satisfaction from using the Service. However, this shall not apply if there is intent or negligence on the part of the Company.
The Company does not guarantee the reliability or accuracy of information, materials, or facts posted on the Mall by users or third parties, and shall not be held liable for damages caused thereby unless there is intent or negligence on the part of the Company.
The Company is under no obligation to intervene in disputes arising through the medium of the Service between users or between a user and a third party, and shall not be liable to compensate for damages caused thereby. However, this shall not apply if there is intent or negligence on the part of the Company.

Article 26 (User's Liability for Damages)

If a user violates these Terms or relevant laws and regulations, or causes damage to the Company or a third party due to reasons attributable to the user, the user shall be responsible for compensating the Company or the third party for the damage incurred.

Article 27 (Dispute Resolution)

The Company shall establish and operate a customer center as a damage compensation processing mechanism to reflect justifiable opinions or complaints raised by users and handle their damage compensation.
The Company shall prioritize handling complaints and opinions submitted by users. However, if prompt processing is difficult, the Company shall inform the user of the reason and the processing schedule.
In connection with electronic commerce disputes arising between the Company and a user, if there is an application for damage relief by the user, it may follow the mediation of dispute mediation agencies requested by the Fair Trade Commission, the Korea Consumer Agency, the Electronic Documents and Transactions Dispute Mediation Committee, or city/provincial governors.

Article 28 (Jurisdiction and Governing Law)

Any lawsuit regarding e-commerce disputes arising between the Company and a user shall be under the exclusive jurisdiction of the district court having jurisdiction over the user's address at the time of filing. If there is no address, it shall be under the exclusive jurisdiction of the district court having jurisdiction over their residence. However, if the user's address or residence is unclear at the time of filing or if the user is a foreign resident, the lawsuit shall be brought before the competent court under the "Civil Procedure Act."
The laws of the Republic of Korea shall apply to e-commerce lawsuits filed between the Company and a user.

Addendum

These Terms shall become effective as of [May 27, 2026].
For purchase contracts concluded prior to the enforcement of these Terms, the terms and conditions applied at the time of purchase or relevant laws shall apply.

Customer Center Information

Address: 15, Toegye-ro, Jung-gu, Seoul, Republic of Korea
Customer Center: 070-8064-7020
Representative: Ji-hyun Lim
Business Registration Number: 241-87-03399
Mail-Order Business Report Number: [Left Blank]