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Exchange/Return/Refund Policy

Return & Refund Policy

• Change of Mind: In the case of a simple change of mind, exchanges or returns are possible within 7 days of the product delivery date. The customer is responsible for the round-trip shipping costs.

• Defective or Incorrect Delivery: In the case of product defects or incorrect delivery, exchanges or returns are possible within 7 days of the product delivery date. In such cases, HARUHUGA will cover the shipping costs.

• Skin Side Effects: For exchanges or refunds due to adverse skin reactions after use, claims must be submitted to our CS Center within 20 days of the shipment date.

• Conditions for Side Effect Refunds: A full refund is available only if at least two-thirds (2/3) of the product remains and a medical certificate from a dermatologist is provided, confirming that the skin trouble was caused by the specific product.

• Non-Returnable Items: Returns or refunds are not permitted if the product has been opened and used, if the product’s value has been significantly diminished, or if a certain period has passed since the product was dispatched.

• Legal Basis: Pursuant to Article 14 (Refund, Return, and Exchange) of the Standard Terms and Conditions for Online Shopping Malls, the above regulations are applicable only within 20 days of the purchase date.